Guide · Lapses · 3 min read

I got a lapse or cancellation letter

A lapse letter doesn't always mean the coverage is gone for good. Start with the dates.

Check the dates on the letter

Look for the date the payment was due and any deadline the letter gives. Most policies have a grace period after a missed payment, and your contract states how long it is.

If the letter gives a final date to act, circle it. That date often matters more than anything else on the page.

If the grace period has passed

Many policies can be reinstated within a set time. That can mean paying the missed premiums, and sometimes other steps. What applies depends on your contract.

Reinstatement windows are often limited, so it helps to call your insurer soon, even if you are still deciding what to do.

Before you call your insurer

Keep the letter in front of you, along with your policy number if you can find it. Ask for answers in writing, or note who you spoke with and when. If a part of the letter doesn't make sense, it is fine to ask them to explain it again. They can also walk you through the steps if you decide you want to keep the coverage.

If the lapse started with a payment problem, our guide on payments that didn't go through may help too.

This guide gives general information and does not address your own policy. Your contract and your insurer decide what applies to you.